Refund Procedure for TheClub Agency
At TheClub Agency, we strive to ensure your satisfaction with all aspects of our digital marketing services. If, for any reason, you are dissatisfied with our services within 30 days of your initial purchase, we offer a refund.
To initiate a refund request, please email our customer service department at help@theclubagency.co. Within 2 business days, we will assess your refund request and respond promptly.
Refund Qualifications:
To qualify for a refund, you must meet the following requirements:
- You have recently (within 30 days) ordered our digital marketing services.
- You have not violated either our Acceptable Use Policy or our Terms of Service.
- Your purchase did not involve any discounts or promotions.
Returning Money:
Upon confirming your eligibility for a refund, your request will be processed within five business days. The original payment method used for the purchase will receive the refund.
Please note that depending on your bank or credit card provider, the refund may not reflect on your account for 5-7 business days.
Cancellation:
You can cancel your digital marketing services at any time by contacting our customer care staff. However, cancellation does not entitle you to a refund. The termination of your services will occur at the end of your current billing cycle.
Modifications to this Policy:
This refund policy may be updated periodically. Any modifications will be announced on our website and take effect immediately upon publication.
Contact Us:
If you have any inquiries or concerns about our Refund Procedure, please contact us at help@theclubagency.co.
